Frequently Asked Questions
What does Dooldeals sell?
Dooldeals offers carefully selected products across gadgets, kitchen, home, personal care, storage, office items, toys, and daily-use essentials, focusing on strong build and practical use.
How long does delivery take?
Orders are usually delivered within 3–5 business days after dispatch. Delivery time may vary by location.
How can I track my order?
Once your order is shipped, you will receive tracking details via SMS or email with a link to track your delivery.
Do you accept returns?
Returns are accepted only if the product received is wrong or defective.
The return request must be raised within 3 days of delivery, along with a clear unboxing video showing the issue.
Why is an unboxing video required?
The unboxing video helps us verify claims fairly and avoid misuse. It protects both customers and the business during return or exchange requests.
Can I exchange a product?
Yes. Exchanges are allowed only for wrong or defective products, subject to availability and the same return conditions.
When will I receive my refund?
Once the return is approved and inspected, refunds are processed within 8–15 business days to the original payment method.
Can I cancel my order?
Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.
What if my product arrives damaged or incomplete?
Please contact us within 24 hours of delivery with a clear unboxing video. Without video proof, replacements or refunds cannot be processed.
Are all products covered under return?
No. Returns are not accepted for change of mind, personal preference, delayed requests, or products without proper video proof.
How can I contact customer support?
You can reach us at:
Email: dooldeals.in@gmail.com
Phone: 9672366086
Our support team is available Monday to Saturday.